Accessibility Statement

Think Again Laser Clinic is committed to making our website and services accessible to everyone, including people with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA and continuously improve accessibility.

Measures We Take

• Semantic HTML with proper heading structure, labels, and alternative text for images
• Sufficient colour contrast and visible focus states for interactive elements
• Keyboard accessibility for all interactive components
• Descriptive link text and clear form error messages
• Pre-publication accessibility checks for new content
• Accessibility toolbar (floating “Accessibility” icon; keyboard shortcut Ctrl + /)

Conformance Status

We are partially conformant with WCAG 2.2 Level AA. Partial conformance means some parts of the content may not yet fully meet the standard. We are actively working to identify and address gaps.

Browser and Assistive Technology Compatibility

The website is designed for current versions of:

• Chrome, Safari, Firefox, and Edge on desktop and mobile
• Common screen readers including NVDA and JAWS on Windows, VoiceOver on macOS and iOS

Technical Specifications

Accessibility features rely on HTML, WAI-ARIA, CSS, and JavaScript. The site is built on WordPress with Elementor and includes an accessibility toolbar (All-in-One Accessibility plugin).

Known Limitations

We acknowledge the following accessibility limitations:

• Third-party embeds: Google Maps, YouTube videos, and social media widgets may not be fully accessible
• Legacy content: Some older images and documents may lack alternative text or full PDF tagging
• Dynamic updates: Occasional heading structure or contrast issues may occur during content updates
• Before/after galleries: Image comparison sliders may have limited screen reader support

If you encounter an issue not listed here, please let us know so we can address it.

Clinic Accessibility

Physical accessibility varies by location. Please contact your preferred clinic before your appointment if you have specific accessibility requirements.

New South Wales Clinics

Most NSW clinics offer ground floor or lift access, wheelchair accessible treatment rooms, and accessible parking nearby.

Queensland (Brisbane) Clinic

Located at Alpha Mosaic Hotel, 588 Wickham Street, Fortitude Valley QLD 4006. The premises offer wheelchair accessible car park, wheelchair accessible entrance, and accessible toilet facilities.

Feedback and Support

If you need information in an alternative format or wish to report an accessibility issue:

• Email: info@thinkagainlaserclinic.com.au
• Phone: 1300 854 344
• Post: Think Again Laser Clinic, 562 Darling Street, Rozelle NSW 2039

We aim to respond to accessibility feedback within 5 business days.

Enforcement and Complaints

If you are dissatisfied with our response to your accessibility concern:

1. Request escalation to our site manager
2. We will provide a written response outlining actions taken or a remediation timetable

You may also lodge a complaint with the Australian Human Rights Commission:

• Website: humanrights.gov.au
• Phone: 1300 656 419
• Email: complaintsinfo@humanrights.gov.au

Assessment and Review

This statement was last reviewed on 18 December 2025. We conduct periodic accessibility reviews and update this statement accordingly.

Applies to: thinkagainlaserclinic.com.au (Australian website)