Privacy Policy

Effective Date: 18 December 2025

Think Again Laser Clinic (ABN 82 942 965 619) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Who We Are

This policy applies to Think Again Laser Clinic operating across multiple locations in Australia, including New South Wales and Queensland.

• Website: thinkagainlaserclinic.com.au
• Email: info@thinkagainlaserclinic.com.au
• Phone: 1300 854 344
• Head Office: 562 Darling Street, Rozelle NSW 2039

2. Information We Collect

Information You Provide

• Name and contact details (phone, email, address)
• Date of birth
• Appointment and treatment history
• Health information relevant to treatment (skin type, medical conditions, medications)
• Payment information
• Communications and feedback
• Photos for treatment records and results tracking

Information Collected Automatically

• IP address and device information
• Browser type and settings
• Pages viewed and interactions
• Referring website
• Approximate location

Information from Third Parties

• Booking platforms
• Payment processors
• Analytics providers
• Social media platforms

3. How We Use Your Information

We collect and use personal information for the following purposes:

• Providing laser tattoo removal services and managing appointments
• Communicating appointment confirmations, reminders, and follow-ups
• Processing payments
• Maintaining treatment records
• Responding to enquiries and providing customer support
• Improving our services and website
• Marketing communications (with your consent)
• Complying with legal obligations

4. Health Information

We collect health information necessary to provide safe and effective treatment. This may include:

• Fitzpatrick skin type assessment
• Medical history relevant to laser treatment
• Current medications
• Pregnancy status
• Allergies and skin conditions

Health information is handled with additional care and is only disclosed where necessary for your treatment, with your consent, or as required by law.

5. SMS and Email Communications

By providing your phone number or email address when booking, you consent to receive:

• Appointment confirmations and reminders
• Treatment follow-up messages
• Aftercare instructions

Marketing messages are only sent with your explicit consent. You can opt out at any time by:

• Replying STOP to any SMS
• Clicking unsubscribe in any email
• Contacting us directly

We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

6. Disclosure of Information

We may share your personal information with:

• Service providers: Booking systems, payment processors, email/SMS platforms, IT support, and analytics providers who assist in operating our business
• Related entities: Other Think Again Laser Clinic locations for continuity of care
• Professional advisers: Accountants, lawyers, insurers
• Regulatory bodies: Where required by law

We do not sell your personal information to third parties.

7. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential website functionality
• Analytics (Google Analytics)
• Advertising and remarketing (Facebook Pixel, Google Ads)

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• Secure servers and encrypted connections
• Access controls and authentication
• Staff training on privacy obligations
• Regular security reviews

No data transmission or storage system is completely secure. If you have concerns about security, please contact us.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (including health records retention requirements)
• Resolve disputes
• Enforce agreements

Health records are retained in accordance with applicable state health records legislation.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Lodge a complaint about our handling of your information

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity.

11. Overseas Disclosure

Some service providers we use may store data overseas (including the United States). Where this occurs, we take reasonable steps to ensure your information receives protection comparable to Australian privacy laws.

12. Children

Our services are generally provided to individuals aged 18 and over. Where we provide services to minors, we require parental or guardian consent and handle their information with additional care.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information:

1. Contact us first using the details below
2. We will investigate and respond within 30 days
3. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

OAIC Contact:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

Queensland Health Service Complaints

For complaints specifically about health services received at our Brisbane clinic, you may also contact:

Office of the Health Ombudsman Queensland:

• Website: www.oho.qld.gov.au
• Phone: 133 OHO (133 646)
• Email: info@oho.qld.gov.au

New South Wales Health Service Complaints

For complaints about health services received at our NSW clinics:

Health Care Complaints Commission (HCCC):

• Website: www.hccc.nsw.gov.au
• Phone: 1800 043 159
• Email: hccc@hccc.nsw.gov.au

16. Contact Us

For privacy enquiries, access requests, or complaints:

• Email: info@thinkagainlaserclinic.com.au
• Phone: 1300 854 344
• Post: Privacy Officer, Think Again Laser Clinic, 562 Darling Street, Rozelle NSW 2039